Refund policy

KELOO LTD Return and Refund Policy

At KELOO LTD, we are committed to providing high-quality products and exceptional customer service. If you are unsatisfied with your purchase, we are here to assist you.

Eligibility for Returns

  • Time Frame: You have 30 days from the date of purchase to return an item.
  • Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Non-Returnable Items: Some items are non-returnable, including:
    • Perishable goods (e.g., food products)
    • Custom-made or personalized items
    • Digital downloads
    • Gift cards
    • Items marked as final sale

Return Process

  • Initiating a Return: To start a return, please get in touch with our customer support team with your order number and the reason for your return. We will provide you with a return authorization and instructions on returning your item.
  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon receipt. Please ensure the item is securely packaged to avoid damage during transit.

Refunds

  • Refund Method: Refunds will be issued to your original method of payment.
  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days.
  • Partial Refunds: Partial refunds may be granted in certain situations, such as when items are returned with missing parts or are not in their original condition.

Exchanges

  • Exchange Policy: If you need to exchange an item, such as for a different size or model, please contact us. We will process your exchange once the original item is returned. If the replacement item is unavailable, we will offer a refund or store credit.

Damaged or Defective Items

  • Reporting Time Frame: Please inspect your order upon receipt. If your item is damaged or defective, contact us within 7 days of delivery.
  • Evidence Requirement: To help us resolve the issue quickly, please provide photos of the damage or defect along with your order number in your initial email.
  • Resolution: We will arrange for a replacement to be sent to you or issue a full refund, including shipping costs, as soon as the issue is confirmed.

Contact Information

If you have any questions or need further assistance with your return or refund, please contact our customer support team:

  • Phone: 0773753478

Conclusion

At KELOO LTD, we value your business and strive to ensure a positive shopping experience. We appreciate your understanding of our return and refund policies and look forward to serving you again.

Thank you for choosing KELOO LTD.